Starplan Kitchens & Bedrooms COVID-19 Update 22nd April
All our stores are open.
Book a FREE Home Measure & In-store Bedroom Design Appointment by clicking here.
If you would like to book a FREE Kitchen Consultation, (available at our Belfast & Bangor stores) please click here.
One of our team will be in touch to arrange your appointment as soon as possible.
Store opening times etc, available here.
Deliveries & installations go ahead as normal.
Delivery & installation of bedroom furniture & kitchens
Under government guidance we can continue to deliver & install in England & N. Ireland.
Safety of our customers and staff is of the utmost importance therefore we have implemented the following:
Our delivery and installation teams attending a customer’s home will be temperature checked before the start of each working day and will be equipped with relevant PPE such as a mask and sanitising gel/spray.
Our delivery and installation teams will need to confirm daily that they have not come into contact with anyone displaying symptoms of Covid-19.
We will ask customers to maintain social distancing within their own homes whilst our delivery and installation team are onsite. Preferably distance themselves in another room.
Unfortunately, any customers who fail to maintain social distancing whilst our delivery/installation team are on site may result in the delivery/installation team removing themselves from the site until it is safe to continue. This is for both our customers safety and our staff. All Starplan vehicles are thoroughly cleaned prior to the start of each working day.
All customers will be asked to confirm that they are not in self-isolation and that they have not been in contact with anyone displaying symptoms of Covid-19 (delivery/installation will be delayed if above confirmation cannot be given)
Our delivery and installation teams will have no requirement to come into contact with customers at any stage during the delivery or installation process. We do however require customers to sign off proof of delivery documentation and this will be completed maintaining social distancing guidelines.
We would also like to remind customers to have your room fully cleared prior to the arrival of our installation teams to enable them to fit your furniture.
Whilst Starplan will endeavour to comply with scheduled installation date, local government legislation may make this impossible.
If due to Covid-19 related issues an installation date has to be changed, Starplan Furniture Ltd will arrange a new installation date as soon as possible.
Covid-19 has created supply chain challenges for all industries. Although Starplan has plans in place to mitigate these issues as much as possible, there can be instances where a substitute product may be installed temporarily which will be swapped over once stock levels are normalised.
We apologise for any inconvenience. Thank you for your understanding at this unusual time. Please stay well & stay safe.
The Wilson Family