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Starplan Kitchens & Bedrooms COVID-19 Update 6th Jan

Our Stores In England

It is with regret all our stores in England are temporarily closed to comply with government regulations announced on Wednesday 30th December.
You can still book a FREE Home Measure & Bedroom Design by clicking here and one of our team will be in touch as soon as possible.
All our England stores are open Monday – Friday 10am – 6pm for phone enquiries. Click here to view store details.
Deliveries & installations will continue to go ahead as normal.


Our Stores In N. Ireland

It is with regret that all our stores in N. Ireland are temporarily closed following the Executive announcement on Thursday 17th December. 
You can still book a FREE Home Measure & In-store Bedroom Design Appointment by clicking here. 
If you would like to book a FREE Kitchen Consultation, please click here.
One of our team will be in touch to arrange your appointment or consultation as soon as our stores reopen in N. Ireland.
Deliveries & installations will continue to go ahead as normal.


FREE Home Measure & Bedroom Design

A free home measure & bedroom design is currently only available in England.

For your safety and that of our designer, our designer attending any customer’s homes will be temperature checked before the start of each working day.
We will ask that you wear a mask when opening the door. Our designer will wear a mask and protective gloves.
We will ask you to run through a health declaration before entering your property .
We ask that you leave the bedroom door open for the room or rooms you want furniture for and leave the designer to measure .
When the designer has completed the measure he/she will ask what your ideas are for the room whilst maintaining 2m distance then leave the property.
Upon return to the office we design your perfect bedroom and contact you for the next step.
This is the safest way to create the perfect bedroom for you and keep everyone safe.
All Starplan vehicles are thoroughly cleaned prior to the start of each working day.

 
Delivery & installation of bedroom furniture & kitchens

Under government guidance we can continue to deliver & install in England & N. Ireland.
Safety of our customers and staff is of the utmost importance therefore we have implemented the following:

Our delivery and installation teams attending a customer’s home will be temperature checked before the start of each working day and will be equipped with relevant PPE such as a mask and sanitising gel/spray.

Our delivery and installation teams will need to confirm daily that they have not come into contact with anyone displaying symptoms of Covid-19.

We will ask customers to maintain social distancing within their own homes whilst our delivery and installation team are onsite. Preferably distance themselves in another room.

Unfortunately, any customers who fail to maintain social distancing whilst our delivery/installation team are on site may result in the delivery/installation team removing themselves from the site until it is safe to continue. This is for both our customers safety and our staff. All Starplan vehicles are thoroughly cleaned prior to the start of each working day.

All customers will be asked to confirm that they are not in self-isolation and that they have not been in contact with anyone displaying symptoms of Covid-19 (delivery/installation will be delayed if above confirmation cannot be given)

Our delivery and installation teams will have no requirement to come into contact with customers at any stage during the delivery or installation process. We do however require customers to sign off proof of delivery documentation and this will be completed maintaining social distancing guidelines.

We would also like to remind customers to have your room fully cleared prior to the arrival of our installation teams to enable them to fit your furniture.

Whilst Starplan will endeavour to comply with scheduled installation date, local government legislation may make this impossible.

Rest assured if due to Covid-19 related issues an installation date has been changed, Starplan Furniture Ltd will arrange a new installation date at your earliest convenience.

Covid-19 has created supply chain challenges for all industries. Although Starplan has plans in place to mitigate these issues as much as possible, there can be instances where a substitute product may be installed temporarily which will be swapped over once stock levels are normalised.

We apologise for any inconvenience. Thank you for your understanding at this unusual time. Please stay well & stay safe.

Best regards
The Wilson Family